Mind you, all this started less than a month ago.
Bought a Tactical 1911 from Command Elite Hobbies.
Got the blaster in the mail, had a few issues, sent it back for repair. Got it back, had even more issues. The nozzle was chewed up, it was spitting the 2nd last gel out and locking back on the last instead of empty, so I sent it back again, and asked for a replacement.
They gave me a rundown on what they fixed, but when I asked for a replacement again as I’m not comfortable with getting the same blaster back because it will probably break again, they told me “you’d be going backwards by getting a new one” which I replied, “how on earth is getting a new blaster going backwards? Anything new should realistically have less problems than something second hand, and more to the point something which I’ve sent back twice for a repair in the space of less than a month.”
They explained that “since we don’t service new blasters, you might get one that doesn’t perform as well as your one that we serviced” which I can understand, but it means they have zero faith in their GBB’s straight out of the box, yet they advertise them as “the latest and greatest”?
This really yanked my chain, so I wanted out of this situation, and out of my dealings with this retailer once and for all. I asked for a refund instead, as the item clearly had a major fault, meaning I should be eligible for a refund. One of the criteria from the ACCC on what constitutes a major fault is “it has a problem that would have stopped someone from buying it if they’d known about it”. Since I bought it online, there’s no way I would have bought it if I tried it in a store first.
Since I purchased through PayPal (I don’t actually own a credit card to do a chargeback on. I know, I’m a fool @Arty_Marty ) I’ll have to try and dispute it if they still refuse to refund me. Really can’t be fucked going down that road but seems like they’ll push me there the way they’re talking.
Debating on whether I should even post this or not, I don’t want to come off like a whiny entitled asshole, but I genuinely feel like I’ve been pretty much fucked over, and when its $450 on the line, it’s not just chump change, to me that’s a LOT.