This is concerning online purchasing, but is a bit off-topic for the “Other online outlets” thread, so I thought I would put it here.
A reloadable prepaid card that’s not tied to a bank account. I have had these cards before (Woolworths, Coles mastercards), and since last year, an AustraliaPost load and go Visa. This was probably the best as it is easy to set up, easy to reload, and you can easily check balance and transactions. But they have decided to do away with these and go to a Mastercard. And hasn’t that been a drama.
First up, the person at the Auspost branch put wrong details into the system when I purchased it. Misspelt one letter in my email address, then entered the password/passphase I gave him as my mother’s maiden name.
So, when I go to register an account for the card (you can’t just login to the Auspost site and check it there like with the Visa) it won’t accept my details. After many attempts, I call their support line. Looking forward to this, as I have trouble understanding the accented English these people use. You then go through all the security questions before they will check what’s wrong. So she finally sees the wrong information there, and says she will transfer me to someone that can fix it. Great, I thought. Another lady comes on the line, and asks me all the security questions once more (you would think the person transferring me would have passed this on, but no) She then says she will go into the system and fix it. Comes back a few minutes later, says sorry system is down, can you call back in 2 or 3 hours.
Call back later, go through all the questions again with someone, tell him what is wrong, he checks it, says he will transfer me. Lady comes on the line and just as I start to go through all the questions again, the phone call drops out. I am starting to look closely at the beer fridge by now, but decide to give it one last try.
Go through all the questions once again, get transferred, all the same questions again. She then says I will have to send them copies of my identity before they can do anything. But it’s not my fault you have the wrong information, I say to her. Sorry you must send us the identity details. I hang up before I say something I’ll probably regret later. She’s probably just doing what she has been told.
Next day, I thought I’d try again (I know, sucker for punishment). This time, after going through all the questions once again, I am transferred to a lady who, when she sees what is wrong, says “I will fix the email address problem right now, but if you want to change the other info, you will have to send us the identity details”. While still talking to her, I try logging into the site again. Success!!! So I tell her I’ll leave the mother’s maiden name as it is, thanks. Now why the other people I spoke to couldn’t have done this, I have no idea.
Wait, now don’t think this is over, oh no.
I can log into the site, see my balance and do some other things, but when I try to access “settings” it goes to a another page saying “an error has occurred” A bloody error has occurred alright - my purchasing this mongrel card.
Back to support, all the questions again, she says she can’t see why I can’t access the settings, So I then have to get screenshots of what is happening (I have to log in on both my browsers Firefox and Chrome) and send them with all the details (even though I have already told her) to an email address. Two days later get an email from a “customer service representative” in England saying she will forward my details to the support section (even though me email was sent to their support section) That was yesterday, can’t wait to see what happens next.
I hope the d***head in Australia Post who decided to do away with the load and go card gets the sack. From what I’ve read online, I am certainly not the only one having problems with this card.
So if any of you have a load and go card and are going to replace it with the Mastercard, beware. Make sure you check all your details are correct when purchasing it.
And if anyone has a suggestion for another card, let me know. That’s if there’s anyone who’s actually read this far